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e.ocean at Future Banking Summit 2021

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e.ocean exhibited in “Future Banking Summit 2021”, 19th International Conference & Exhibition on October 21, 2021, held at PC Hotel, Karachi. e.ocean was one of the sponsors and also designed a highly sophisticated chat-bot-supported digital registration process for Total Communications’ organized Baking Summit. 

Held in partnership with the Ministry of IT & Telecom and Pakistan Software House Association for IT and ITES, the summit was attended by the entire financial sector of the country as well as prominent international and local technology players. This summit brought together the most advanced ways of digital transformation, digital proposition offering, growth mindset of the banking industry, digital skills’ improvement of bankers, and Fintech outcomes through bank partnerships. 

e.ocean’s participation was a part of the inception process of the Future Banking Summit. e.ocean developed a chatbot for registrations on WhatsApp which routed QR scanning participants to a WhatsApp business account, through which we managed and disseminated all the event updates, speaker updates, and banking summit’s schedules and notifications. 

e.ocean also exhibited its most advanced and communication industry disruptive solutions to the visitors and increased their awareness of what services are being provided to the business.

CEO, Mr. Asif Jafri was also one of the speakers at the event. He talked about how digital communication and digital transformation are crucial for financial institutions while acknowledging e.ocean’s efforts towards supporting the banking industry is going digital as well as e.ocean’s contribution in helping businesses achieve their desired digital transformation ambitions. 

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    What Functions Can WhatsApp Business API perform to improve your customer experience?

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    Do you wish to strengthen your support channels and improve your customers’ shopping experience? Then, hop on the bandwagon of having direct dialogues with your customers in real-time. Enable your customer support teams to engage with your customers in real-time and reduce a significant handling time for customer requests through WhatsApp Business API provided by e.ocean. 

    WhatsApp Business API is seamlessly integrated into your business’s communication channels by e.ocean’s support, and here are some essential functions this powerful communication tool can perform to improve your customers’ shopping experience. 

    1. Respond to client inquiries

    Every day, your business receives a flood of customer inquiries regarding the services or products you sell. Although customer service representatives may find it challenging to cater to all the requests and complaints, with the help of WhatsApp Business API, all of your most frequently asked questions can be addressed and sent to the customers who have chosen to receive notifications from your WhatsApp account. As a result, the customer service team can focus more on other critical tasks.

    1. Suggest products to your customers

    E-commerce businesses and brands can now use WhatsApp to help their customers find the right products that fit their needs. Customers can directly easily connect to your company and communicate their needs. e.ocean helps your business set up automated responses to display relevant products and services as per consumers’ needs with the help of images and videos. Being an innovative communication tool, the WhatsApp Business API will also help filter and recommend more products to the customers based on their search and purchase history. 

    1. Offer delivery updates

    As soon as a customer places an order, your business will be fully equipped to share real-time delivery information with them via WhatsApp until the order reaches their doorstep. This communication channel allows you to reach out to your customers for marketing purposes and enables the consumers to reach out to your business for placing orders deliveries by connecting them to the support team right away. 

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